Why choose Managed IT Support?
There are several reasons why a managed IT service may be needed; Lack of technical knowledge through to temporary under resource or maybe the simple desire to focus on one’s own business.
Whatever the reason or requirement DSM can tailor its service offerings to assist. From large-scale infrastructure projects through to help with the daily grind and on to fully managed support….. DSM can bespoke an IT package that will provide exactly what you require.
Fast Track Support
No need to sit around waiting for an engineer to arrive; Simply report your problem and have a DSM technician connect remotely into your system, direct from our service desk and diagnose and resolve the issue there and then.
DSM’s service is further enhanced by way of web portal access into its ticketing system. Several functions are available eg: Log a Fault, Check Status, Run a History Report. All services are backed up by the availability of a human being……. if required.
Commitment to SLA’s
All reported faults are tracked using our management system to ensure Service Level Agreements (SLAs) are continually achieved. Logged faults remain open until the issue has been resolve.
How does it work?
If you find yourself overwhelmed with the everyday ‘random’ issues of your users, then DSMs ‘Managed IT Support’ may just be the solution that’ll free you up to concentrate on the bigger picture.
You’ll be assigned a dedicated account manager and engineer who’ll get to know your business and its users. As an extension of your team, they will work with you to support, advise-on and troubleshoot issues.
Whatever the task; whether it’s a slow Laptop, a Server failure or assistance with upgrading to a new system, our friendly, qualified team will help youget the job done.