Be IT confident with DSM Group – IT support in Peterborough & Cambridgeshire
To maintain our reputation as a progressive provider of business IT support and services we offer a flexible range of options so we can assemble a competitive package tailored to suit your specific business requirements – including budget.
We have the expertise and experience to provide any level of service from simply a top-up of in-house IT resource to a fully outsourced IT Support solution, or something in-between.
The Flexible DSM Approach – Customers can opt for a monthly, quarterly or annual contract. Contract customers receive a number of free value added services including:
- regular system health checks
- enterprise grade online backup
- complete business continuity solutions
Comprehensive System Administration – We will carry out thorough server/system checks at agreed intervals in order to maintain an overall healthy system operation – think of it along the same principle as having your car regularly serviced to achieve optimum performance.
Remote support – We use a range of tools to remotely access customer systems to carry out diagnostic work, remedial actions and configuration requests. This means you are not sitting around waiting for the engineer to arrive on site to get you back up and running, and we can reduce our costs (and therefore our charges!) by dialing directly into your system from our service desk.
Remote Server Monitoring – We use a specialist solution to send alerts to our service desk if any customer equipment fails or even begins to show signs of failure. We can then resolve issues quickly, often before you even notice a problem.
Retaining the Overview
All reported faults are tracked using our management system to ensure Service Level Agreements (SLAs) are continually achieved. Logged faults remain open on our system until the client confirms the issue has been resolved to their satisfaction.
As part of our ongoing commitment to customer service we monitor all systems on contractual support. We regularly analyse reported faults to identify any emerging trends which may require special attention in order to prevent more serious issues arising in the future. We can provide full reports on service calls and system performance analysis for your information.